Using
a Rewards Come True Gift Card
8. Does the Rewards Come True Gift Card have a PIN?
Yes. Your Rewards Come True Gift Card does have a PIN. The PIN is on the back of the card under the card number.
This PIN is used when you make a purchase. To make a purchase, select 'savings' on the EFTPOS machine and enter the PIN.
You cannot use your Rewards Come True Gift Card at an ATM machine or to get cash out when making a purchase at a store.
9. Can I add more money to my Rewards Come True Gift Card?
No. You cannot add funds to your Rewards Come True Gift Card. The value of the card is determined by the purchaser at the time of purchase.
10. Does the Rewards Come True Gift Card have an expiry date?
Yes. The expiry date is clearly marked on the back of the Gift Card, so you can't forget.
11. Where can the Rewards Come True Gift Card be used?
The Rewards Come True Gift Card works at any place that accepts EFTPOS. You can use it in retail stores, petrol stations, cinemas, restaurants, department stores, grocery stores - wherever EFTPOS is accepted.
12. How does my Rewards Come True Gift Card work?
The Rewards Come True Gift Card is a prepaid stored value Gift Card. The cardholder can shop at tens of thousands of locations in Australia - anywhere you see the EFTPOS logo.
Each time you use your Gift Card, the purchase amount is automatically deducted from your balance. If you've forgotten how much you have left on your card, you can go on line or send a SMS text and we will immediately text back your card balance.
The card is valid for six months after the purchase date.
13. Can I use my Rewards Come True Gift Card outside Australia?
No. The Rewards Come True Gift Card can only be used at EFTPOS terminals in Australia.
14. What happens when my Rewards Come True Gift Card expires?
You should use the entire gift amount before the Gift Card expires. The Rewards Come True Gift Card is valid for six months from date of purchase and will not be accepted after that date.
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15. How do I know the balance on my Rewards Come True Gift Card?
You can check the balance by visiting www.cometrue.com.au or you can SMS your card number and PIN. The store you use the card at cannot tell you how much money you have remaining on the Gift Card, so knowing your balance before you shop will help ensure that your Gift Card is accepted.
Check your balance anytime at www.cometrue.com.au
or
SMS* to make a Balance Inquiry: send an SMS to 0427 458 535
This is the format: card number,pin,BAL
eg: 5021180000010820,1234,BAL
We text you back the card balance immediately. This method can be used from any mobile phone.
*A fee of $0.50 is charged for each balance inquiry by SMS. On line balance enquiries are free of charge. Fees are automatically deducted from your Gift Card balance when they occur.
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16. What happens if my Rewards Come True Gift Card is lost or stolen?
Rewards Come True Gift Cards will not be not be re-issued. You should keep it safely as you would cash.
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17. Are there any fees associated with using the Rewards Come True Gift Card?
If you use your card smartly, there is no need for you to incur fees when using it. To see the fee schedule, click here: Fees
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18. What happens if I need to return an item purchased with my Rewards Come True Gift Card?
Each merchant location has its own return policies and will handle the returns in the same manner as any other transaction. They may credit you with a cash refund, or issue a store credit. Please note, Come True Gift Cards is not responsible for returns or credits off your purchases, you are solely responsible for working directly with the merchant from whom you purchased items. Back to top
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19. Can I use my Rewards Come True Gift Card at restaurants?
You can use your Rewards Come True Gift Card at restaurants that accept EFTPOS. When making a booking or before being seated, it is a good idea to ask if they accept EFTPOS. If your restaurant bill exceeds the amount remaining on the Gift Card, it may be declined. If this happens, ask the cashier to deduct a specific amount from the Gift Card and use another form of payment for the balance.
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20. Can I use my Rewards Come True Gift Card for recurring payments, like my phone or Internet bill?
No. The Rewards Come True Gift Card cannot be used for recurring payments.
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8. Does the Rewards Come True Gift Card have a PIN?
Yes. Your Rewards Come True Gift Card does have a PIN. The PIN is on the back of the card under the card number.
This PIN is used when you make a purchase. To make a purchase, select 'savings' on the EFTPOS machine and enter the PIN.
You cannot use your Rewards Come True Gift Card at an ATM machine or to get cash out when making a purchase at a store.
9. Can I add more money to my Rewards Come True Gift Card?
No. You cannot add funds to your Rewards Come True Gift Card. The value of the card is determined by the purchaser at the time of purchase.
10. Does the Rewards Come True Gift Card have an expiry date?
Yes. The expiry date is clearly marked on the back of the Gift Card, so you can't forget.
11. Where can the Rewards Come True Gift Card be used?
The Rewards Come True Gift Card works at any place that accepts EFTPOS. You can use it in retail stores, petrol stations, cinemas, restaurants, department stores, grocery stores - wherever EFTPOS is accepted.
12. How does my Rewards Come True Gift Card work?
The Rewards Come True Gift Card is a prepaid stored value Gift Card. The cardholder can shop at tens of thousands of locations in Australia - anywhere you see the EFTPOS logo.
Each time you use your Gift Card, the purchase amount is automatically deducted from your balance. If you've forgotten how much you have left on your card, you can go on line or send a SMS text and we will immediately text back your card balance.
The card is valid for six months after the purchase date.
13. Can I use my Rewards Come True Gift Card outside Australia?
No. The Rewards Come True Gift Card can only be used at EFTPOS terminals in Australia.
14. What happens when my Rewards Come True Gift Card expires?
You should use the entire gift amount before the Gift Card expires. The Rewards Come True Gift Card is valid for six months from date of purchase and will not be accepted after that date.
Back to top
15. How do I know the balance on my Rewards Come True Gift Card?
You can check the balance by visiting www.cometrue.com.au or you can SMS your card number and PIN. The store you use the card at cannot tell you how much money you have remaining on the Gift Card, so knowing your balance before you shop will help ensure that your Gift Card is accepted.
Check your balance anytime at www.cometrue.com.au
or
SMS* to make a Balance Inquiry: send an SMS to 0427 458 535
This is the format: card number,pin,BAL
eg: 5021180000010820,1234,BAL
We text you back the card balance immediately. This method can be used from any mobile phone.
*A fee of $0.50 is charged for each balance inquiry by SMS. On line balance enquiries are free of charge. Fees are automatically deducted from your Gift Card balance when they occur.
Back to top
16. What happens if my Rewards Come True Gift Card is lost or stolen?
Rewards Come True Gift Cards will not be not be re-issued. You should keep it safely as you would cash.
Back to top
17. Are there any fees associated with using the Rewards Come True Gift Card?
If you use your card smartly, there is no need for you to incur fees when using it. To see the fee schedule, click here: Fees
Back to top
18. What happens if I need to return an item purchased with my Rewards Come True Gift Card?
Each merchant location has its own return policies and will handle the returns in the same manner as any other transaction. They may credit you with a cash refund, or issue a store credit. Please note, Come True Gift Cards is not responsible for returns or credits off your purchases, you are solely responsible for working directly with the merchant from whom you purchased items. Back to top
Back to top
19. Can I use my Rewards Come True Gift Card at restaurants?
You can use your Rewards Come True Gift Card at restaurants that accept EFTPOS. When making a booking or before being seated, it is a good idea to ask if they accept EFTPOS. If your restaurant bill exceeds the amount remaining on the Gift Card, it may be declined. If this happens, ask the cashier to deduct a specific amount from the Gift Card and use another form of payment for the balance.
Back to top
20. Can I use my Rewards Come True Gift Card for recurring payments, like my phone or Internet bill?
No. The Rewards Come True Gift Card cannot be used for recurring payments.
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